If you use Hostgator to manage your website (like yourclinicname.com), here’s a quick guide to verifying your domain so Boxly can send emails on your behalf securely and reliably.
Verifying Your Domain in HostGator for Boxly EmailWhen Boxly sends emails on your behalf (like confirmations, reminders, or replies), verifying your domain proves to email providers (like Gmail or Outlook) that Boxly has permission to do so. This improves email deliverability, helps reduce the chances of your emails going to spam, and keeps your communication professional and secure.
Hostgator is a domain provider; think of them as online landlords for your web address.
Why that matters:
It helps email systems trust your messages, improving the chances they land in the inbox instead of spam.
It allows you to safely and securely send emails from yourname@yourclinicname.com.
It protects your domain from being spoofed or used by spammers pretending to be you.
What You'll Be Setting UpDKIM – Adds a digital signature to your emails to prove they’re authentic.
Custom Return-Path – Helps identify bouncebacks from failed emails.
Log into Boxly and go to Account Settings > Email Settings > Domain Verification.
Copy the DKIM & Return-Path values provided.
Go to Hostgator: https://www.hostgator.com/my-account/login to log into your customer portal.
In the Domains section, click “Zone Editor”
In your selected domain, click its “Manage” button.
Click the “+ Add Record” button located on the right side
Select the DNS from the Type dropdown, then enter the values (from Boxly) to complete both records.
Add a txt record
boxly._domainkey.yourdomain.com
Add a Custom Return-Path (CNAME)
pm-bounces
Click “Save Record”
Some extra information:
In your domain's settings (the DNS), you’ll need to create a CNAME record to set up the Return-Path.
A CNAME (Canonical Name) is a type of record that tells the internet:
"If you’re looking for pm-bounces.yourclinic.com, go check pm.mtasv.net for the real info."This connects your domain to Boxly’s email provider in a way that says:
“Hey, Boxly is allowed to handle email bounces for this domain.”
You’re Done!
Once verified, your emails will be authenticated and trusted by inboxes, improving deliverability and keeping communication professional.
Still not sure?
Just ask Boxly’s support team at support@boxly.ai, or your domain provider’s support. They can often walk you through it or do it for you.
