---
title: "Update an Existing WhatsApp Template on Meta"
description: "Step-by-Step Guide to Edit your WhatsApp Templates on Meta and Update them in Boxly"
url: https://help.boxly.ai/en/articles/10182675-update-an-existing-whatsapp-template-on-meta
collection: "Getting leads in - Channel Connections"
updated: 2026-10-27
language: en
---

# Update an Existing WhatsApp Template on Meta

Step-by-Step Guide to Edit your WhatsApp Templates on Meta and Update them in Boxly

> **IMPORTANT**: WhatsApp message templates need to be used to message contacts that have never messaged you. In addition, they need to be used if your reply message is outside the 24-hour WhatsApp reply window. Please note, this is a WhatsApp policy, not ours.

* * *

## **Here are the key steps to add a message template to the WhatsApp Business app:**

1.  Log in to the Meta for Developers
    
2.  Select the App that you created for WhatsApp
    
    ![](https://staticfiles.gleap.io/ghelparticle/3zzenW76Z22OeRbctFkTlJqVPKQNP0eoPbZ0Ium52juh3ncBpIVRc7I8inoIV4zise1YkfDnJyg.png)
    
3.  Select "**WhatsApp Manager**" from the top menu
    
    ![](https://staticfiles.gleap.io/helpcenter/675987af739a1be6e25ad7a0/20241211125338_8748.png)
4.  Under Account tools select "**Message Template**"
    
    ![](https://staticfiles.gleap.io/helpcenter/675987af739a1be6e25ad7a0/20241211125338_7901.png)
5.  Select the template you want to edit,  
    Click “**Edit template**”
    
    ![](https://downloads.intercomcdn.com/i/o/ho308o5t/1328929968/3f93721b770189c5887dc0b469de/Screenshot+2025-01-10+at+10_12_08.png?expires=1736499450&signature=44953d1412a61b134c6ce7ad1d43d96db23b1368e362f3614eb9a6315785063c&req=dSMlHsB8lIhZUfMU3HP0gBluXECarpRRDhzyr%2BHcmgzBPPZjhf8%3D%0A)
6.  Make any changes you want to make to the template
    
7.  Click “**Submit**” for review by Meta
    

> Once it’s been approved by Meta, you **must go to Boxly and update your WhatsApp templates**

## Update your WhatsApp Templates in Boxly

* * *

**To Update your WhatsApp Message Templates once you've edited them in Meta:**

✅ Go to Channels  
✅ In your existing connected WhatsApp channel click the third tab called "**Templates**".

![](https://staticfiles.gleap.io/ghelparticle/58in6gsJBnKXzUyELM3LVFncZvu8WsIPNeuyumGR7ieqlcMvz2bgELMlTf9MNW9ftFFQRHbjd4B.png)

_(If you haven't yet connected your WhatsApp channel go to this article for the step-by-step guide -_ [**_Connect WhatsApp Business_**](https://help.boxly.ai/en/articles/8774005-connect-whatsapp-business.md)**_)_**

✅ Go to the template you’ve edited in meta and Click the three dots "**…**" button in the top right.  
✅ Click “**Update template**”

![](https://staticfiles.gleap.io/ghelparticle/WiTAb547cpB7E8r5k17A4lUOk8O8jMfyn0COXFvAnkT3k0Z0VthOH3SpEOYngpxstfzlDsX71dX.png)

The templates will be listed and their status will be shown in the **Status** column, you will be able to see whether or not Meta has approved the templates here.

> **Warning:** If you see a red triangle on/near a template, you can click to view the reason for the error. A common reason for a template error is video size, videos added to templates have to be below 16MB.