---
title: "Dentally & Boxly Integration"
description: "Guide to Integrating Dentally and Boxly"
url: https://help.boxly.ai/en/articles/10182685-dentally-and-boxly-integration
collection: "PMS Integrations"
updated: 2026-11-03
language: en
---

# Dentally & Boxly Integration

Guide to Integrating Dentally and Boxly

> **Info:** **Dentally for Australia (beta)**
> Australian practices using Dentally can now connect their Dentally account to Boxly. This is currently available in beta.
>
> To get access, contact our support team at [support@boxly.ai](mailto:support@boxly.ai).

## Introducing Dentally Integration in Boxly 🚀

Seamlessly connect **Dentally** with Boxly to streamline your lead management, patient data, and clinic operations. With this new **channel connection**, you can sync **practitioners, locations, and payment plans** directly from Dentally into Boxly, ensuring everything stays up to date automatically.

### Benefits when Connecting Dentally with Boxly

✅ **Sync Patient & Lead Data** – Keep all your Dentally information in one place.  
✅ **Auto-Update Locations & Practitioners** – Any changes in Dentally reflect in Boxly instantly.  
✅ **Seamless Payment Plans Integration** – Bring in your pre-set Dentally payment plans for easy reference.  
✅ **Less Manual Work, More Accuracy** – Automate data transfers and focus on running your practice.

## Connect Dentally & Boxly

* * *

![](https://staticfiles.gleap.io/ghelparticle/1BR2MMsrFmuxNtFYyVAa4RAbDfSRx3IJQ6xHfqhtP61yfuY90AYxxYnRSoKZlHXxZl3VMbVX1JJ.gif)

### Sign into your Dentally

To sign in to Dentally all you need are your login details (_Email Address:_ [_example@gmail.com_](mailto:example@email.com) _& Password_).

![](https://staticfiles.gleap.io/ghelparticle/nQg3cMCS9URmyKVo4U0OTtEPhZKvyjAzl9Ylb65T35FI2kuXUdUx7XikAmfKCKRTSsHTA5XS7jM.png)

Once you’re in Dentally you’ll find your practices; patients, locations, along with the Dentally calendar for appointment management.

### Set Up your Dentally Channel Connection

1.  **Go to "Channels"** in Boxly
    
2.  Click into **"****PMS Integrations****"** and select **Dentally**.
    

![](https://staticfiles.gleap.io/ghelparticle/4W74dGxgwWQbyxmGtteSLMeZvaiBgJ8sWb5xD0ILV5gEiYloetmjTsf00srfuVGwAp4191DOS6g.png)

3.  Click “**Connect**” and follow the authentication steps to link your Dentally account—_you will need your login details to login to Dentally (as shown above, to login into Dentally)._
    
4.  Once connected, Dentally will appear in your **Connected Channels** list.
    

> **Warning:** **Always remember to toggle on your Dentally** and what ever partitioners and locations you want reflecting in your Boxly account.

### Practitioners

✅ Navigate to the "**Practitioners**" tab in your **Dentally Channel**.  
All existing **Practitioners** will appear in the **Practitioners tab.**

✅ All practitioners in _Dentally_ will appear in the list in your Practitioner section in boxly now, click the **dropdown** on the right hand side where your **Boxly practitioners** will be listed and match your Dentally practitioners to your Boxly assigned practitioners (this is called mapping).

![](https://staticfiles.gleap.io/ghelparticle/aTrUMds7khRZ8ZeiXkwKcaYl9eD74j1p0RMlBRpOsj9kHGbVuW99Lun4Vfk8nstmut8Mt4Jv1bZ.png)

### Payment Plans

✅ Open the **"Payment Plans"** tab  
✅ All existing **Payment Plans** will appear in the Payment Plans section in Boxly  
✅ Review and verify that all plans are correctly listed.

✨ New payment plans added in Dentally will **sync when the sync icon is clicked** into Boxly.

> **Warning:** **Remember**: Keep your payment plans updated in Boxly by clicking the syncing button.

### Managing Locations

![](https://staticfiles.gleap.io/ghelparticle/SFGA8tpbLfv5Co0mVdJ2JHmlzCoYc4VxO775I9JGpYfU0phS4mNSNELd7JtkpBwaDkAzmzRIMCH.png)

✅ Go to the "**Locations**" tab in your **Dentally Channel**.  
✅ Once connected your locations from dentally will be listed in Boxly’s **Dentally Locations**.  
✅ For each “**Dentally location**”, select the corresponding Boxly location from the dropdown menu under ”**Boxly Locations**”.  
✅ **Toggle on** each **location** you want **active** and connected to your Boxly account.  
This ensures leads and patient data are always linked to the correct clinic location.

> **Error:** If you don’t connect the Locations—the Dentally connection won’t be established.
> **_Example_**: _If 4 out of 10 practices are using Dentally,_ **_make sure all four locations are connected (mapped) and toggled on!_**
>
> If you only have one location for your practice, you must still **toggle on** and **map** the location**—If you don’t then you won’t be able to create Dentally Patients in Boxly.**

![](https://staticfiles.gleap.io/ghelparticle/hVJqPm337PR3rO8IIK68jxBQl8SAD63Djf7rgyfyBrydu9QjeMPbKunwuAeXx9EIXL8u7spb4mx.png)

> **Warning:** **Remember:** Click “**Sync new Dentally locations to Boxly”** icon to sync the latest locations from Dentally.
>
> **Sync every time** you or anyone in your team adds a Location in Dentally
>
> ✨ **If you don’t Sync,** Locations added in Dentally recently won’t reflect in Boxly and won’t be able to be mapped to their counterparts in Boxly.

## Creating a New (Dentally) Patient

* * *

When new leads are added to Boxly—such as through a web form— they may enter their location as part of their details. If your Dentally channel is already connected and locations are mapped, Boxly will automatically recognise the location they’ve provided and create a corresponding ‘Dentally’ patient/contact when the lead comes in.

However, if the lead doesn’t include Dentally-related information or is added manually without a location or practitioner assigned, Boxly won’t have enough data to link it to Dentally.

### To create new Dentally patient/clients:

✅ Go to the Lead that isn’t connected—there will be no (Dentally) **View Patient** button  
✅ Click “+ **Label**”  
✅ Click the **“Location”** tab, and select the correct Location for the lead

![](https://staticfiles.gleap.io/ghelparticle/KRsWWcEeXqJGISo60j1XXUu2Px7BwY2ZdWnzEj3kHOGT7G4OTRASFa33yHWiOomAuZ73uIa5Ftm.png)

✅ Click the blue **“Create Patient”** button that appears - _if you don’t have your Dentally locations toggled on and mapped to your Boxly locations, then this button will not appear._

![](https://staticfiles.gleap.io/ghelparticle/XM3tGZTV0KZVUZCek73G3Uf3IsfrixZ5JEzulwUO4uttOTdr6jWTKBvahGTfSKWowbnJK2OOciv.png)

✅ It will open the **Create Patient** **form**, fill in all areas. _(If you leave out any information, the new patient won’t be added)_

**Select the type of Payment plan:**

-   NHS
    
-   Private
    

✅ Click “**Create**”

**Once your patient is created the below Appointment tab will open up.**

1.  First, choose a **practitioner** for the patient, once you do, all other fields will be editable.
    
2.  Choose an **Appointment Reason**, **Timeframe**, and select a **“Duration of Appointment”**—choose a time frame for how long the appointment will take, this will depend on the appointment reason.
    

![](https://staticfiles.gleap.io/ghelparticle/ecH3ECvbEMrnEftAVw8TdfUX1C8wkSFxndLdf0SNA80Frwr6AHHdQ4ytWtVkyq2h3GimilJC8rf.png)

3.  Once you’ve selected the duration, choose an available **time slot** from the options given.
    
      
    Time slots that don’t appear are because the practitioner already has an appointment in that time slot, likewise, once you’ve selected your time slot, the option is eliminated from everyones else’s visible options.
    

✅ Add any “**Appointment Notes**” that would be beneficial.  
✅ Click **“Schedule Appointment”**

![](https://staticfiles.gleap.io/ghelparticle/XEWp64fzzBpojnA2vIK23epv6rNDApqMHWwmdmSsz1d8ekIvd0sUccMobDsDoO1wndXLhU11CnK.png)

✅ The appointment will now appear in the **“Pending”** tab under **Appointments**.  
You must click the green **“Confirm”** button to move the appointments to the **Confirmed** tab.

![](https://staticfiles.gleap.io/ghelparticle/BL6DORbrJbDJmxvwVtYqbfOHvRd0CI1R21gumwmLhEMcIjIGjdlhzolchHWXNWJ70hU9geyejop.png)

✅ Once the appointment has been confirmed it will appear in the **“Confirmed”** tab.  
✅ To add more appointments to a lead, click the **“+ Appointment”** button on the top right.

![](https://staticfiles.gleap.io/ghelparticle/i7nyIHXlJPXOsDgq94g2m3nBJ8K4eWerXoDzQRiUlG98tMhRsvFpUGpR4pZRqxt03wb0crME7Ia.png)

### View your Dentally Financials in Boxly

We’ve added a tab to your Dentally leads that pulls all the **financial information** of your Dentally clients/leads directly from Dentally .

✅ After you **“Created a Patent”**, click **“View Contact”**  
✅ Click into the new “**Financials”** tab between the **History** and **Fields** tabs.

![](https://staticfiles.gleap.io/ghelparticle/t027i0DeCY4fGDbephu1oLaAg5RLsYyW89NaRGZjBZID5V43kgGEgMWT3e4bv3ZdpSpq1nTsrxt.png)

Your vales for **Outstanding** payments, **Paid** payments, and **Lifetime Value** will be displayed, as well as your invoices.

Once you’ve successfully added a new Dentally patient, you will have a blue **“View Patient”** button on the leads options.

![](https://staticfiles.gleap.io/ghelparticle/4WSo9RBYI09SgVPbM5CqUObM9ArlFxR2uuuTNMB9Mzhmp3BcyHYPTxUL71T89q1VsaEJQjbbmaZ.png)

## View Dentally Patient in Boxly: View details, Dentally Scheduler, and Unlink patient

* * *

![](https://staticfiles.gleap.io/ghelparticle/RZfSgFWybxIs9UO9lcb8Bp1Ak13UqzwgtlhuSYDuEtvKyPEjhsXg5L5zAN45BtcEia6HApEX5Wn.png)

Once the Dentally channel is connected and you've mapped practitioners and locations, your clients will gain access to the Dentally integration. In a lead’s profile, the **“View Patient”** option will appear, allowing you to navigate directly to their Dentally record.

✅ **“View Patient details”** takes you to the patients profile/record on Dentally.

✅ When you click on **“View scheduler”** you are taken to Dentally’s Scheduler, where you can create appointments for your clients/patients.

✅ Click the **“Unlink patient”** option unlink them.

## Linking Dentally PMS statuses

* * *

> You can link **Dental Statuses to a Boxly Stages.**

This means when you link Dentally patient statuses to a **stage,** leads will automatically move when their status changes.

✅ Go to your treatment box  
✅ Click the **three-dot menu** on the stage you want to link.  
✅ Your Stage Settings will appear.  
✅ Toggle ON **“Link Dentally PMS status.”**

![](https://staticfiles.gleap.io/ghelparticle/stMK1tnUPcYyAkavjORbFzh2T8AmB0jmPTrDtaa8K3kQacH2w6Ag0A0BrxuZQE7woaEwnYiErKX.png)

**✅ From the drop-down menu,** select the status of your Dentally that you would like to link to the Boxly stage.

Patient statuses within Dentally can be mirrored in Boxly lead stages. For example, if a Patient status changes, the patient’s lead card in Boxly will update to reflect this, enabling smooth and efficient patient management.

![](https://staticfiles.gleap.io/ghelparticle/EDaCTHW5vr3RM2Y3QCGvlWCdVDwx4MGOy1j6YoGo0b1Tn5jA9e3O1K4kXJSFlw4tb9Tnm4ToYdg.png)

When a Stage has been connected to a Dentally PMS status, the blue Dentally icon will appear on the stage

![](https://staticfiles.gleap.io/ghelparticle/kHIl9b3Qic4I2kA1GUmjA35Uqr85XHUhia4jquczPNwGDgJkU0t6KTrpsTFiHRDrjUEF0cd99O8.png)[

🦷 Dentally Appointment Status Linking in Boxly

Guide to Dentally Appointment Status Linking in Boxly

](https://help.boxly.ai/en/articles/10182750-%F0%9F%A6%B7-dentally-appointment-status-linking-in-boxly.md)

## Mentions and Dentally

* * *

When Dentally is connected and you create appointments, your **“Mentions”** in **Things to do** will keep track of every time the appointment status changes.

You have a section in Mentions dedicated to Dentally mentions (the tab with the blue Dentally icon that says **“Updates”.**

![](https://staticfiles.gleap.io/ghelparticle/0D5sOAzVszoxNayC1xWEWGiWhhSZoyoXI46XFv4sXpSTVmWQfuLXq3TCQPliWS6JRo9ScMV463H.png)

* * *

[

Dentally Appointment Reasons in Boxly

Automatically update stages and create new leads based on Dentally appointments

](https://help.boxly.ai/en/articles/10182777-dentally-appointment-reasons-in-boxly.md)

## Your Questions, Answered …

**How do I Add Practitioners in Boxly?**  
Head over to the [Practitioners](https://help.boxly.ai/en/articles/9891363-practitioners.md) article.

**Need more help?** Visit our [Help Centre](https://help.boxly.ai/en) or contact support for assistance! 🚀