---
title: "Email Reporting"
description: "Email Reporting Guide: View and explore all emails sent from Boxly"
url: https://help.boxly.ai/en/articles/10182784-email-reporting
collection: "Reporting"
updated: 2026-11-09
language: en
---

# Email Reporting

Email Reporting Guide: View and explore all emails sent from Boxly

Email Reporting helps you understand what happens **after you send emails from Boxly.**

Instead of guessing whether emails were delivered, opened, or clicked, the Email Report gives you a clear view of email activity in one place. It’s designed to help you quickly understand engagement and make better follow-up decisions.

> **Success:** ℹ Latest Reporting Update: 20/01/2025

## What emails are included?

* * *

The Email Report includes **all emails sent from Boxly**, so you don’t need to check multiple areas.

This includes:

-   Emails sent through **automations**
    
-   Emails sent through **broadcasts**
    
-   Manual emails sent directly from **conversations**
    

All of this email activity is combined into a single report for easier tracking and review.

## How to find your Email Report

* * *

To access the Email Report:

✅ Click [Reports](https://app.boxly.ai/report/email-reporting) in the left-hand menu  
✅ Select **Email Reporting** from the list

You’ll be taken to the Email Reporting dashboard, where you can explore activity for the selected date range.

![](https://staticfiles.gleap.io/ghelparticle/CA2Y5gGDBsyivAB30cgViLVsizkZ1LA6xDzZ7L2f5lefhjisBopGhHXhcSa7ZqQv1WiVARHqb5H.png)

## ✨ Email Activity Overview

* * *

At the top of the report, you’ll see a summary of email performance.  
This gives you a quick snapshot of how your emails are doing.

Here’s what each metric means:

-   **Sent** - The total number of emails sent from Boxly.
    
-   **Delivered** - Emails that were successfully delivered to the recipient’s email server.
    
-   **Opened** - Emails that were opened at least once by the recipient.
    
-   **Clicked** - Emails where the recipient clicked at least one link inside the email.
    
-   **Bounced**\- Emails that could not be delivered, usually due to an invalid email address.
    

These numbers automatically update when you apply filters.

![](https://staticfiles.gleap.io/gattachments/81jt2NJUHr5vvTAGuca8n4sOx7UTMNLpqfQiLiDG3fb7TIzXGJqLROFdqVorBrh3yhsH1UXwFG7.png)

## ℹ Report refresh

* * *

The Email Report refreshes **once every day at midnight.**

This means:

-   Emails sent today will appear in the report after the next refresh
    
-   All emails sent up to the end of yesterday are fully included
    
-   You don’t need to refresh or update anything manually
    

> **Info:** **Important**: Emails sent before **20 January** are not included in the Email Report.

## Viewing individual emails (drill-down)

* * *

![](https://staticfiles.gleap.io/ghelparticle/6KPNZRl0mn2wFs3VYF7wDcp6oRG6k4WuMIz5ZLdd2pvkU4CN1Lv1lRmoIq2l3aItObSQvXJRSnQ.gif)

Every summary metric in the Email Report is clickable.

✅ When you click on **Sent, Delivered, Opened, Clicked, or Bounced:**

-   A list of individual emails opens
    
-   Each row shows:
    
    -   The email subject
        
    -   The message status
        
    -   How the email was sent (automation, broadcast, or conversation)
        
-   You can click **View lead** to open the related lead profile
    

![](https://staticfiles.gleap.io/gattachments/RUAaBmUH67tBX84qzbXAqpQPzkO5Yi78TxqrhrmF8fzW766w7V5W0PdtS0tVw9uyOBcoFcJ38xl.png)

✅ From the lead profile, you can:

-   Review the full conversation history
    
-   View notes and uploaded files
    
-   Understand the context of the email
    

✅ This makes it easy to move from high-level reporting to individual lead details.

![](https://staticfiles.gleap.io/gattachments/EuxNHsJ7PwF7ZTeYkl0p1CXpyO9Qb7rRfE9spmHuxMirN3WHCcbUFZpd7k35tCYNZ39QF52csEn.png)

## Filtering your Email Report

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![](https://staticfiles.gleap.io/ghelparticle/FAcFTsVkg96cRvqTam7iyL0IYlJPRfNdSnCTlneo3rjBeF97luWA3Xlb3uzttCVdevS9Fd4O3Bc.gif)

Filters help you focus on the emails that matter most.

### Date filter

The date filter controls **all data shown in the report.**

You can use it to view:

-   Today
    
-   Yesterday
    
-   Last 7 days
    
-   Month to date
    
-   A custom date range
    

Once selected, all metrics and lists update automatically.

![](https://staticfiles.gleap.io/gattachments/SUrJO8bFZQKMcu8r1S5nQlGuAPDSgwzhskijp33paI2mKy29aMAEIsetPQHEs0zXkCA77ssvlsP.png)

### Other available filters

You can further refine your Email Report using these filters:

-   **Location** – useful if your account has multiple locations
    
-   **Message source** – Automation, Broadcast, or Conversation
    
-   **Box** – to focus on emails sent from a specific Box
    
-   **From email** – filter by sender email address
    
-   **Subject** – search for emails by subject line
    

When filters are applied, you can clear them at any time to return to the full report view.

![](https://staticfiles.gleap.io/gattachments/VbAN9UJGBioYLDuzxjyAAx4kitubzI0T2YyLrUHcuxem3Lzj7pq3SNe5X0Un8JSux3T5qKDMbbD.png)

## Open tracking

* * *

The Open [**Tracking**](https://app.boxly.ai/report/email-reporting/link-clicks) section shows how recipients are opening your emails.

✅ Emails are grouped by the type of device or platform used, such as:

-   Desktop email apps
    
-   Mobile email apps
    
-   Webmail (for example, Gmail or Outlook in a browser)
    

![](https://staticfiles.gleap.io/gattachments/ACl5q1fyN7u6VFFkzcuH6qyM5mJtrQAKquI4jCo0gb14yxlv2bliWsBbmqeLqHs4sG7FB2yELhk.png)

✅ From this section, you can:

-   Click View Report for a detailed breakdown
    
-   Drill down into individual emails
    
-   Open the related lead directly
    

![](https://staticfiles.gleap.io/gattachments/3uu9juEZnvbDpKSssTCz9nTNj9JXpVbuKdeZCsreL2flRrgdE6Ok8MCnHE2cpt1e80rJoxdXN34.png)

✅ This helps you understand how your audience is reading your emails.

## Click tracking

* * *

The **Click** **Tracking** section shows how recipients interact with links inside your emails.

✅ Here, you can:

-   See all links included in emails during the selected period
    
-   View how many times each link was clicked
    
-   Understand which links are generating the most engagement
    

✅ You can also:

-   Click on a specific link to see related emails
    
-   Open lead-level details directly from the list
    

![](https://staticfiles.gleap.io/gattachments/gvkPA9gRjxsuxvE4af5pU7JR49okk8UbCiHIQtblJPjW3FV58uuYS35KhS0YrgbrjzJ00gYHniJ.png)

## ℹ Understanding the “Clicked” metric

* * *

When an email is marked as **Clicked**, it means:

✅ The email contained at least one link  
✅ At least one of those links was clicked by the recipient

It does **not** mean:

-   Every link in the email was clicked
    
-   The recipient clicked multiple links or clicked more than once
    

In simple terms:

-   **Clicked** tells you _if_ an email had any link interaction
    
-   **Click Tracking** shows you _which_ _links_ were clicked and _how_ _often_
    

This keeps the overview simple while still giving you detailed engagement insights when you need them.

## Why Email Reporting matters

* * *

Email Reporting helps you:

> ✅ Confirm that emails are being delivered successfully  
> ✅ See which messages are being opened  
> ✅ Identify which links drive engagement  
> ✅ Spot leads who may be ready for follow-up  
> ✅ Improve future emails using real performance data

[Go to Email Reporting](https://app.boxly.ai/report/email-reporting)

[Boxly Reports Overview](gleap://article/10182698)