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Collect and store info with Fields
Collect and store info with Fields

Gather Valuable Insights with Custom Questions/Fields

Updated over 5 months ago

Fields allow you to collect and store important information about your contacts right within Boxly. Customise fields to fit your business needs and gain valuable insights.

Benefits of Using Fields:

  • Gather feedback, preferences, details and more

  • Structure data collection for consistency

  • Get to know your contacts on a deeper level

  • Make informed decisions with customer insights

  • Provide personalised experiences

Types of Fields:


  • Text - Open-ended responses

  • Dropdown - Select from predefined options

  • Date - Capture specific dates or deadlines

  • Multiple Options - Choose one or more choices

With the flexibility to create different types of fields, you can tailor your data gathering to suit your goals.

How do I create my fields?


  • You can create them from your Account "Settings"

  • Or from within the contact information

Viewing Contact Fields:

You can view custom fields when looking at their contact details page. This keeps all key information consolidated in one place rather than searching through message history.

Design effective fields to:

  1. Align with your business requirements

  2. Dig deeper into customer preferences

  3. Uncover feedback and suggestions

  4. Capture important dates, details, and more

Unlock the power of customer insights with customisable fields. Enhance your data collection process to drive growth and exceed customer expectations.

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