---
title: "Collect and store info with Fields"
description: "Gather Valuable Insights with Custom Questions/Fields"
url: https://help.boxly.ai/en/articles/7228602-collect-and-store-info-with-fields
collection: "Account Settings"
updated: 2026-10-07
language: en
---

# Collect and store info with Fields

Gather Valuable Insights with Custom Questions/Fields

Fields allow you to collect and store important information about your contacts right within Boxly. Customise fields to fit your business needs and gain valuable insights.

> **Benefits of Using Fields:**
> 
> Gather feedback, preferences, details and more  
> Structure data collection for consistency  
> Get to know your contacts on a deeper level  
> Make informed decisions with customer insights  
> Provide personalised experiences

## **Types of Fields:**

* * *

-   Text - Open-ended responses
    
-   Dropdown - Select from predefined options
    
-   Date - Capture specific dates or deadlines
    
-   Multiple Options - Choose one or more choices
    

With the flexibility to create different types of fields, you can tailor your data gathering to suit your goals.

## **How do I create my fields?**

* * *

-   You can create them from your Account "**Settings**"
    

![](https://staticfiles.gleap.io/helpcenter/675987af739a1be6e25ad7a0/20241211125350_9774.gif)

-   Or from within the contact information
    

![](https://staticfiles.gleap.io/helpcenter/675987af739a1be6e25ad7a0/20241211125349_9069.gif)

**Viewing Contact Fields:**  
You can view custom fields when looking at their contact details page. This keeps all key information consolidated in one place rather than searching through message history.

![](https://staticfiles.gleap.io/helpcenter/675987af739a1be6e25ad7a0/20241211125347_2430.png)

> **Design effective fields to:**
> 
> 1\. Align with your business requirements  
> 2\. Dig deeper into customer preferences  
> 3\. Uncover feedback and suggestions  
> 4\. Capture important dates, details, and more

Unlock the power of customer insights with customisable fields. Enhance your data collection process to drive growth and exceed customer expectations.

[Create fields](https://app.boxly.ai/settings/account-settings/questions)