Nudges

"Nudges" are one of the most useful and easy-to-use features of Boxly, designed to make your life a whole lot easier!

We're always looking for ways to streamline your workflow and help you get more done in less time, and we think Nudges are a game-changer.

Nudges pop up after you’ve taken the first action, to prompt your next one.
Encouraging your team to take the next best step.

Move stage Nudge

Now, we know how hectic it can get when you're juggling multiple leads at once. It can be easy to forget where you left off or which leads still need your attention. That's where Nudges come in.

Whenever you respond to a lead inside a box, your trusty lead assistant will give you a gentle nudge to move the lead to the next stage. This ensures that nothing slips through the cracks and everything stays organised.

Right after responding to a lead inside a box, Boxly will gently prompt you with:
“What would you like to do next?” followed by nudge action you can choose from.

It helps keep leads moving through the pipeline instead of falling through the cracks. That way as soon as someone takes an action (sends a reply, adds a note, or creates a task), a prompt will appear to urge you to take the next action.

And the best part?
It's super easy to use - just reply to the lead like you normally would, and your lead assistant will show you the stages you can move the lead to next.

If you would like to turn off this nudge, simply click "Skip for now". Then in your profile settings, toggle off the switch in the “Nudge me to take action after I reply, add a note, or create a task” box.

Follow-Up Nudges

Your nudge options are:

1. Move the lead to a new stage - you can pick a new stage and confirm

2. Move the lead to different box - you can pick a new box and confirm

3. Add a note - the the note pop-up will immediately open

4. Add a Task - the task pop-up will immediately open

5. Skip for Now - If you’re not ready to take further action, you can skip the prompt and move on

This helps you keep leads moving instead of leaving them behind.

Nudges will not go away after you take the first action (unless you clicked Skip for now as your first action), you can close the nudge feature by clicking “Skip for now”.

What’s changed:

• Before: Nudges would close after the first action you took.

• Now: Nudges will keep appearing until you click “Skip for now” or switch to another lead.

• Why: You can now take several actions on a lead; like move to a different stage, create a task, and then click skip for now.

Control it in your settings:
If you prefer the old way (one nudge per lead), you can toggle “Show the prompt only once per lead” in your Personal → Nudges settings.