Tired of repeatedly typing out the same responses to customer enquiries? Reply templates allow you to save your most common responses for quick access when communicating with customers.

Follow these simple steps to create a template:

Step 1: Click on your settings icon and select "Reply Templates"

Step 2: Click the "Create a reply template" button

Step 3: Name your template something memorable that describes its purpose

Step 4: Choose the template type - Email, SMS, or Social Media

Step 5: For emails, add a subject line that the customer will see

Step 6: Type your template content and insert any merge tags like {First Name}

Step 7: Preview your template and click "Save" when you're happy with it!

Adding a template when replying only takes a couple of clicks:

Set up a library of ready-to-use response templates for each channel - email, SMS, social media. Speed up your customer communication and boost productivity today!