---
title: "Lead status - New, Seen or Replied"
description: "Help you manage leads efficiently"
url: https://help.boxly.ai/en/articles/7228856-lead-status-new-seen-or-replied
collection: "How to reply and manage your leads"
updated: 2026-10-09
language: en
---

# Lead status - New, Seen or Replied

Help you manage leads efficiently

Keeping on top of customer communications is key. Boxly's status helps you manage leads efficiently.

## What do the statuses mean?

-   **New** - Leads not yet seen or assigned to you. Appear at the top by received time.
    
-   Seen or Replied - Any leads you've clicked to view or the ones you replied to.  
    (Seen or Replied leads are no longer bold).
    

![](https://staticfiles.gleap.io/ghelparticle/I3GBTEKpAjDHmU9znu69nxDvdvUQqYyIcYcIEsMEJpj1oNFiKj3R28ETcX2YEkGcWeU4dFclDEz.png)

This allows you to

-   Quickly identify leads requiring immediate attention
    
-   Monitor the progress of conversations through replied status
    
-   Ensure all new leads are checked without missing any