SiteGround Domain Verification Guide

If you use SiteGround to manage your website (like yourclinicname.com), here’s a quick guide to verifying your domain so Boxly can send emails on your behalf securely and reliably.

Verifying Your Domain in SiteGround for Boxly Email

Why Verify a Domain?

When Boxly sends emails on your behalf (like confirmations, reminders, or replies), verifying your domain proves to email providers (like Gmail or Outlook) that Boxly has permission to do so. This improves email deliverability, helps reduce the chances of your emails going to spam, and keeps your communication professional and secure.

Note: Verifying your domain does not guarantee that emails will never go to spam; it simply increases the likelihood that they’ll be delivered successfully.

Verifying your domain proves that you own it.

Why that matters:

• It helps email systems trust your messages, improving the chances they land in the inbox instead of spam.

• It allows you to safely and securely send emails from yourname@yourclinicname.com.

• It protects your domain from being spoofed or used by spammers pretending to be you.

What You'll Be Setting Up

1. DKIM – Adds a digital signature to your emails to prove they’re authentic.

2. Custom Return-Path – Helps identify bouncebacks from failed emails.

How do I verify my SiteGround domain?

Step 1: Get Your Domain Records from Boxly

• Log into Boxly and go to Account Settings > Email Settings > Domain Verification.

• Copy the DKIM & Return-Path values provided.

Step 2: Step-by-Step: Add DNS Records in SiteGround

Go to the place where you bought your domain: Head to https://my.siteground.com/ and log into your account.

1. Go to Site Tools

• Under Websites, click “Site Tools” for the domain you're verifying.

2. Open DNS Zone Editor

• Go to Domain > DNS Zone Editor in the left-hand menu.

3. Add the DKIM Record

Remember: Copy all needed Information from Boxly

• Type: TXT

• Name/Host: (e.g. numberpm_domainkey – copy from Boxly)

• Value: (A long DKIM key – copy from Boxly too)

• TTL: Default is fine

• Click Create

• To add the CNAME, click “Back”

4. Add the Return-Path Record (CNAME)

• Type: CNAME

• Name/Host: e.g. pm-bounces (copy from Boxly)

• Value: something like pm-bounces.boxly.ai (copy from Boxly)

• TTL: Default is fine

• Click Create

You’re Done!
Once verified, your emails will be authenticated and trusted by inboxes, improving deliverability and keeping communication professional.

Still not sure?
Just ask Boxly’s support team at support@boxly.ai, or your domain provider’s support. They can often walk you through it or do it for you.