Lost Leads Report

Latest Reporting Update: 15/10/2025

How to find your Lost Leads Report

✅ Click on the Reporting icon in your left toolbar
✅ In the dropdown list of reports you’ll see on the left, click into the Lost Leads Report to explore.

Most areas inside your reports have Tooltips!

Just hover over the little information icon when there is one, and you’ll get a description of the tools.

Lost Reason Report

Lost Reasons in Boxly helps you track why potential clients didn’t convert into sales, giving you valuable insights to improve your processes and/or pricing.

What Are Lost Reasons?

✨ Lost Reasons are specific explanations for why a lead decided not to proceed.

These could be due to cost, competition, scheduling issues, or other issues. By identifying and tracking Lost Reasons, you can address potential gaps and rework your approach to increase conversion rates.

This report will display all the lost reasons, along with the number of leads lost due to each specific reason and the corresponding revenue lost.

If any of the lost reasons has a sub-option (e.g., "view sub-reasons"), it will be displayed when clicked.

Report Refresh: Your report will state when it was last refreshed at the top right next to your Export button.

For example, it will say something like:
Last refreshed: 7 minutes ago

Filtering your Lost Leads Report

✅ Click on “Add Filter”
✅ Select the filter you want applied, like Sources

✅ The Filter’s options will appear next to “Add Filter”, select the specific filter within the category you chose. You can choose as many as you want.

✅ Click “Apply Filter” button on the right and your filter will apply to your report, when you’re done simply click on the red “Clear Filter” button that appears once you’re in a filtered view.

Filter by date

✅ Click on “Date: Last 3 months”, the default time year to date
✅ Select the date you want applied as follows:

1. Date range -
Options include: Today, Yesterday, Last 7 Days, Last 30 Days, Last 90 Days, Month To Date, Week To Date, Quarter To Date, Year To Date, Last Week, Last Month, Last 3 Months, Last 6 Months, and All Time

2. Starting - Choose a date
3. Ending - Choose a date

✅ Click the “Apply” button

Export your Lost Leads Report

✅ Click on the top Export button to export your Lost Leads Report.
If any filters are active, your exported report will only reflect the data you’ve chosen.

In the example below, your Lost Leads Report will be filtered by the filter you’ve chosen.
You can export into .csv & .xlsx formats

Head over to the Lost Reasons article for more info on how to manage your Lost Reasons.

Updates in your Lost Leads Report

We’ve updated how often reports refresh so data stays up-to-date and the system runs faster.

Your data will now Refresh every 10 minutes!

Boxly is here to help you work smarter, not harder, let’s keep streamlining your lead management together!