Instagram & Facebook Troubleshooting Guide

Meta Troubleshooting

1. Log into www.facebook.com

2. Click your profile picture in the top right corner

3. Click settings and privacy

4. Click settings

5. Scroll down on the left menu and click page setup

6. Click edit

7. Make sure all of the below toggles are on and save

Should you have any other CRMs, including Enquirybot, please turn off the toggles for them, there should be no Toggles open except for Enquirybox Messenger

Additional checks 

1. Go to business.facebook.com 

2. Click your profile picture on the left, then click settings

3. Scroll down on the left menu to Integrations

4. Click Conversation Routing 

5. Make sure all of the toggles are ON for Enquirybox and off for all other channels 

When in Integrations 

Click on Leads Access
If this is turned on and doesn’t look like the below

Make sure Enquirybox is the Primary receiver and all other toggles are switched off. Sometimes Meta has Messenger as the primary receiver, and you will only be able to see messages in the Facebook Messenger app

Finally, on Instagram:

1. Click the hamburger menu on your profile

2. Scroll down and click Messages and story replies

3. Click Message requests

4. Turn on the toggle that says “Allow access to messages”

Links for Meta related articles:

1. Connect Facebook Pages

2. Connect Instagram Accounts

3. Connecting Facebook, Instagram, and Lead Ads to Multiple Boxly Accounts

4. Create WhatsApp Message Templates

Boxly is here to help you work smarter, not harder - let’s keep streamlining your lead management together!